If your organization has not experienced a major disruption in the past couple of years it is coming.
Technology changes so fast, you may not even see the disruption before it hits. Look at what Amazon and Uber did to other businesses in their industry.
The key to being ready for these disruptions is to plan for them. Even if you don’t know what the disruption is, you can plan on being disrupted.
Get a group of people from your organization together. Pick a possible disruption. Work through the problem from start to finish. How will it impact your business? Let everyone share as you uncover unintended consequences. Talk about what could cause people to no longer do business with you.
If you anticipate disruption you can prepare for it.