Everyone organization will experience change. Change is healthy.
The problem is people want everything to be the same, but they also want change. So change, even if it is good, can be disruptive. You have to manage change with customers but also within the organization.
Change should be a part of the culture of your organization. If your organization does not have a culture of change, you will face resistance when it happens.
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In this episode of Creating Disney Magic, Lee Cockerell shares a travel story that nearly ruined his plans. Bad weather and canceled flights threatened Lee’s chance to make a flight to South Africa for five speaking engagements.
Instead of giving in to the situation, Lee rented a car and drove from New York to Atlanta to make sure he made the flight to South Africa. His can-do attitude made sure he was able to meet his obligations. An attitude of determination to make things happen will set you apart throughout your career.
Get Lee’s new book, Career Magic.
The Time Management Magic Course is almost here. Be one of the first to get updates. CLICK HERE to get on the list.
During his time at Marriott, Lee opened 100 new hotels.
In this episode of Creating Disney Magic, Lee shares what how Marriott was able to open so many hotels in a short amount of time.
When you expand and open a new location, customers don’t care that you have only been open a few days or a couple weeks. The customer paid and expects excellence. Being new is not an excuse for not delivering.
Sometimes work doesn’t get done because of team members. Sometimes work doesn’t get done because of bad policies, poor communication, or a number of other institutional reasons.
The real reason work doesn’t get done is because of poor project management and poor time management. In this episode of Creating Disney Magic, Lee examines ways we can all get more work done.
We are recording the modules for the Time Management Magic course. If you want to be one of the first to know when the course is available, you can add your name to the list here.
If not everyone can be the best is it okay to accept being average? We often put a wrong spin on success. Success is measured by happiness, not by money.
Listen in as Lee talks about what success looks like and what you can do if you’re ready for something different.
You can order Lee’s new book, Career Magic, HERE.
My newest book, Career Magic, is now available on Amazon.
Click HERE to get a copy.
Career Magic is a unique book full of priceless advice and insightful experience. In this book, I share how I went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World Resorts. As the Senior Operating Executive for more than a decade, I led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex.
After spending more than 40 years in the hospitality industry developing skills, learning lessons in management and excellence in customer service, people were always asking, “How can I climb the corporate ladder? How can I get into management? How can I get promoted? How can I make more money?” It was these persistent questions that led Lee to write this book.
I candidly share the specific things I did to experience such dramatic success in the corporate world, but I also share the mistakes I made along the way, and the million–dollar lessons I learned that ultimately led me to the top spot at the number one vacation destination in the world.
It was not Disney magic that made my career so successful, but the way I dealt with the ups and downs that made it magical. It’s the same with your career. Through this book, you will learn how to navigate the ups and downs along your own career path and zero in on your ideal job – and ultimately, the life you desire.
If I can do it, so can you. No matter where you are along your career path, you have an opportunity to climb the ladder of success by paying attention, asking questions and having a passion for your chosen career.
Get your copy of Career Magic HERE.
When it comes to employee discipline, you must remain consistent and fair.
At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.
If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.
You can get more information on the Time Management Magic course HERE.
You can order Lee’s new book, Career Magic, HERE.
It is becoming more common to have team members who are working from remote locations.
In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading a remote team.
For managing teams, having a podcast just for your team is an ideal way to keep your team up to date and in touch with what is happening in the company.
Team members who work remotely can easily feel like they are unnoticed and forgotten. A manager must be deliberate to make sure everyone feels included, encouraged and inspired.
I recently did an interview with John Mattone for his expert interview series.
In this interview, I talk about diversity, leadership, customer service and more.
You can read this interview by Clicking HERE.
Remember, you can make magic, too.
When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well.
You have to know what it is like to do business with yourself. The best way to get that knowledge is first hand. Get out there and experience your business as a customer.
Even if you have a small business, you can find a way to get the information you need. If you want to know the truth, you will find a way.
In this episode, Lee also tells the story behind the tie he always wears. The tie is to support one of Lee’s favorite charities, Give Kids the World. You can get a tie just like Lee’s, and help create magic for kids, by CLICKING HERE.
Career Magic, Lee’s fourth book, is available here on Amazon.
Lee and Jody have begun recording modules for the Time Managment Magic Course. If you want to be the first to know when the course comes out, you can get your name on the list HERE.