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Introducing New Employees to Your Culture

Tuesday, July 25, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryWhen you hire a new employee it can be difficult to introduce her to your company culture.

This week, I answer a listener question from someone who is concerned about properly training employees while building a culture of trust.

Clarity is the key to bringing new employees on board. Let them know up front what to expect, how often they will see you, and what will happen once they have demonstrated a full grasp of their tasks and responsibilities. Next, you have to take the time to make sure they know what they are doing.

Clarity and communication are so vital to build trust and get other people on board to what you are doing.

At Disney, we inject so much pixie dust into new cast members they can’t get it out. We begin with training and education so they understand we do things the way we do them.

You can get my Morning Magic Planner by entering your name and email below.

Work Life Balance is a Myth

Tuesday, July 18, 2017
posted by Jody Maberry 3:11 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryWork Life balance is a myth. You only have one life and it includes work, family, and your personal life. You have to get all those elements in rhythm, not balance.

Here are three you can maintain the right rhythm in your life;

  1. Say No to most things.
  2. Understand and focus on the few things you need to work on.
  3. Get experts around you.

It is critical you spend time in a way that brings an investment back on your time. Stop wasting time.

You are wasting time every day. I know you could find an extra hour each day. The question is, do you have the self-discipline to implement the changes you need to make?

If you need help finding the right rhythm in your life, check out my Time Management Magic online course.

Why Don’t You Reach for a Great Life?

Tuesday, July 11, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryDo you have a great life? If not, why not? A great life is within your reach, but you have to decide you want a better life.

“What if” are words Lou Mongello did not want haunting him later in life. So he left his job as a lawyer in New Jersey and moved to Orlando to pursue a great life. Now, Lou is the host of the popular WDW Radio. Lou has a great life.

If you are young, go do what you love. Make mistakes. Get experience. Make money later in your life.

Fear today is not nearly as bad as regrets tomorrow.

Getting fired showed me there is not too much to be afraid of. If I can get fired from my job and still find a way to provide for my family, how bad can it be? Knowing this armed me with what I needed to take bigger risks.

In my entire career, I have only had a handful of days where I did not want to be there. Taking risks lead to a great career.

If you become complacent, you will not be successful. Do not settle. Failure comes when you quit.

Are you going to settle for a good life? Or, are you ready to have a great life?

Don’t underestimate what you can do with your life.

What Was it Like to Open Disneyland Paris?

Tuesday, July 4, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryTwenty-Five years ago Disneyland Paris opened. On this episode of Creating Disney Magic, I reflect on the experience of being involved in opening the park.

Lou Mongello, host of WDW Radio joins us to discuss Disneyland Paris and ask some tough questions about what it took to introduce the Disney culture to Europe.

In this episode, you will learn about my personal experience in Paris. And you will take away lessons you can apply in your life and business.

You may also enjoy this episode of WDW Radio where I join Lou Mongello to talk about DisneyWorld.

You can find out more about Lou Mongello HERE and listen to WDW Radio HERE.

Dealing With Criticism

Tuesday, June 27, 2017
posted by Jody Maberry 1:45 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryHow do you handle criticism?

Criticism can be hard to take. Personally, I used to feel stung when someone criticized me, even if they were trying to help.

When you make a mistake or receive criticism, the only way to handle it is to focus on being great. Get back in favor by letting people see you have a great attitude and you have learned a lesson.

You can get your copy of the Morning Magic Planner here.

Continuous Improvement Should Be Part of Your Culture

Tuesday, June 20, 2017
posted by Jody Maberry 4:29 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryIf you did not learn something new yesterday, you weren’t paying attention. Every day is a chance to get better.

To be successful, one of the most important traits is curiosity. If you are curious, you can improve every day.

Some companies adopt Six Sigma or Lean Thinking to get better. Disney adopted a culture of continuous improvement.

A listener wants to know how you can continue to focus on improvement without overlooking the great work and accomplishments people are doing every day. Quite simply, you involve everyone in your effort to improve.

If you include people who are on the front line doing the work they will buy-in, they will offer feedback, and help you improve.

Continuous improvement is part of the culture. If you get your culture right, everything else gets easier.

My Time Management Magic Course is available here.

You can get an introduction to Six Sigma in Jack Welch’s book Winning.

Don’t Get Stuck Doing What You Don’t Want to Do

Tuesday, June 13, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryThis week on Creating Disney Magic, I answer a listener question about changing college majors. But it leads to a conversation that is important to you. We talk about not getting stuck.

Too many people get stuck in a job get stuck in a job they do not enjoy. My guess is 70% – 80% of people don’t like their job, probably more.

It does not have to be that way. You don’t have to get stuck in the wrong job, wrong city, wrong relationship or with your the wrong boss. Take control of your life.

Don’t just get used to how things turn out. Make something happen. You have to take a risk to have a great life.

How to Use Checklists to Improve Productivity

Tuesday, June 6, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryWhen people question the importance of checklists, I quickly mention pilots as an example. Would you like your pilot to fly the plane using a checklist or fly the plane based on what he remembers?

Many airplane crashes are caused by pilot error. The same is true in our life. Most of our failures come from not doing what we are supposed to do at the right time.

On a personal level, checklists can help you get everything done you have said you will get done. Throughout an organization, checklists will help you provide better service, implement better financial controls, and provide better training for employees.

If you don’t currently use checklists, start by sitting down with a clipboard. Gather the rest of the team around and pick one process, such as opening the business every morning. Collect all the steps and tasks involved with opening the business. Once your checklist is in place, move on to the next process.

A checklist will help you complete every step along the way so you don’t miss the details.

My Time Management Magic Course is now available. Click Here to find out more.

Measuring Key Performance Indicators

Tuesday, May 30, 2017
posted by Jody Maberry 1:07 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryMeasuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and how our performance measures against the goal.

Setting targets for performance is important. You can’t improve what you do not measure.

Once you hit your target, you can adjust to ensure you continue to improve.

Put key performance indicators in place and then make employees aware of them so they can help you move towards the goal.

Individuals should also have key performance indicators to help them be successful. In this episode, our discussion about key performance indicators also covers how to set goals for others and what to do if you can’t reach key performance indicators others have set for you.

Should You Talk Politics at Work?

Tuesday, May 23, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody MaberryPolitics is a tricky subject to talk about in the workplace. No matter which political side you agree with, you are likely to offend or incite someone who feels differently than you.

Political talk at work is just like other aspects of your company culture. It is what you let it become.

Many organizations have rules in place about talking about politics at work. But it does still happen.

When coworkers try to involve you in a political discussion, simply say”I don’t feel comfortable talking about politics.” If it becomes a problem, you need to talk to your supervisor.

If you are a supervisor, you should never talk about politics in the workplace. Certainly, never allow talk about politics to take place in front of customers.

In short, if you talk politics at work, stop. There is nothing to gain and plenty to lose.

Get a preview of my Time Management Magic course HERE.