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When Should You Leave Your Job? (Podcast)

Tuesday, July 12, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicDo you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning?

Showing up every day to a job you don’t enjoy and where you are not appreciated can be tough.

If you want to have a great life, you will have to take a risk. Most satisfaction in life comes on the edge.

Still keep doing a good job at your current job while you look for a new job.

If you stay at a job hoping things will change, you will be disappointed.

In this episode, we reference when Lee was a guest on Starve the Doubts. You can hear that episode here.

Customer Service Stories (Podcast)

Tuesday, July 5, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicWe have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when we get service so good we want to share the experience with others.

In this episode of Creating Disney Magic, we share examples of great customers service. Watching for examples of great service will help you understand how you can provide even better service to your customers.

In this episode, we reference an episode of The Jody Maberry Show about creating a great voicemail greeting. You can hear that episode here.

Lee Cockerell’s Time Management Magic Course will be available on September 13. You can get updates here.

 

 

Helping Employees Return to Work (Podcast)

Monday, June 27, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicEmployees have personal issues. Sometimes those issues will require time away from work and with that, a transition back to work.

In this episode, Lee Cockerell discusses how to handle employee’s personal issue. He begins by explaining how to work with an employee who is returning from time away from work due to anxiety. Lee also examines the importance of a proper rhythm with work and personal life.

You do not have balance in your life unless everyone who is important to you is happy.

Click here to get on the list to find out more about Lee’s upcoming Time Management Magic Course.

Preparing Students for Job Interviews (Podcast)

Tuesday, June 21, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIf you have a student in your life, this episode of Creating Disney Magic will provide insight to help them interview and prepare for their first job. Lee offers ideas to prepare for an interview, how to conduct yourself during an interview and focusing on the basics to stand out from other interview candidates.

Lee also discusses ways teachers can create magic in the classroom.

If you are a teacher, you will want to check out the book Creating Classroom Magic by Shauna Pollock.

Do the Hard Stuff First (Podcast)

Tuesday, June 14, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney Magic“If you want your time to count, you must count your time.” – Kary Oberbrunner

If you want to do the most important work and have the most impact, you need to have a difficult conversation with yourself. You need to understand what you are doing that your shouldn’t be doing anymore. You need to come clean about the hard thing you need to do that you are trying to avoid.

You need to examine the hard stuff in your life. Life gets easier when you do the hard stuff. Life gets harder when you do the easy stuff.

If you want to tackle the hard things in your life, consider the Time Management Magic Course. You can find out more here.

Should Companies be Involved in Community Service? (Podcast)

Tuesday, June 7, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicShould companies be involved in community service?

At Disney, there is a culture of helping the community. Cast members work hard and put in long hours and then give their time and money to improving the community.

Whether it is the company as a whole or you as an individual, you can improve one life or an entire community by contributing time or money to a worthy cause.

In this episode of Creating Disney Magic, Lee explains many of the ways organizations and individuals have stepped up to make a difference.

You can follow along with the Creating Disney Magic Podcast on Facebook.

Seven Guest Service Principles (Podcast)

Tuesday, May 31, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIf you have met Lee Cockerell in person, there is a good chance he handed you a bookmark. The bookmark is a promotion piece that includes information on all of his books.

The bookmark also includes Disney’s Seven Service Guidelines. Lee explains the guidelines and the idea behind each one.

These guidelines can be used in any organization to create magic. You can also create specific guidelines for your organization. Applying these guidelines does not take technology or an investment in resources, it is about focusing on the basics.

Help Creating Disney Magic Win 2016 Podcast Award

Monday, May 30, 2016
posted by Jody Maberry 4:22 PM

Lee Cockerell Creating Disney MagicThank you for your continued support of Creating Disney Magic. You are the reason we create this show every week. You are also the reason the show is represented in the 2016 Podcast Awards.

I am honored Created Disney Magic has been nominated for two 2016 Podcast Awards. One nomination is for the business category. One nomination is the People’s Choice Award. We certainly could not have done this without your support.

Now you can help Creating Disney Magic win a podcast award.

You can vote every day between May 29 and June 12. Believe me, I would be grateful if you took the time to vote a single time. But if you are willing to help out a little more, you can push Creating Disney Magic to the top by voting multiple times over the next two weeks by casting your vote once per day.

How to Vote

  1. Visit PodcastAwards.com
  2. Vote for Creating Disney Magic in the People’s Choice and Business categories.
  3. Repeat the process once each day until voting ends on June 12th.

Thank you for your continued support of Creating Disney Magic.

Dealing With a Bully in the Workplace (Podcast)

Tuesday, May 24, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIf you have a bully in the workplace, it is going to have a negative impact on productivity and employee morale.

As a leader, if you have a bully in the workplace you have to address it promptly and directly. Nobody has the right to intimidate another person.  Even if you are the boss, you have no right to damage the self-esteem of another person. You have to stay on top of the situation until you see the bully has changed or has been terminated.

If you are the one who has been targeted by a bully,  you need to either report the situation or leave the organization. If the bully is your supervisor, continue to do your best work while you look for another job.

If you are aware of a bullying situation that you are not involved in, you have an obligation to report it. Human Resources will want to resolve the situation, but may not be aware of what is happening.

Follow the Creating Disney Magic Podcast on Facebook.

Leading a Discouraged Team (Podcast)

Tuesday, May 17, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIn this episode of Creating Disney Magic Lee answers a listener question about leading a discouraged team.

If you take on a leadership role with a team that has had a tough time with the previous leader or feel discouraged, you have to be deliberate about how you leadership tenure begins.

Spend time listening. Spend time with each member of your team. Discover what the problems are, what has discouraged the team,

People are not going to support you unless they trust you. Be careful of how you react to what people tell you and what you see.

Don’t make big decisions quickly. Spend 30 days discovering the problems and how your team is feeling. After 30 days you can begin implementing changes based on the information you received from your team.

Always keep communicating. Keep listening. Keep giving feedback.

To keep up to date on the Time Management Magic Course click here.