Lee Cockerell explains that his proudest moment at Disney was 9/11. During such a tragic time, Disney Cast Members stepped up and took care of guests. Lee explains what happened at Disney World that day and offers lessons other businesses can learn from Disney.
A plan and practice will keep your business prepared for any emergency. Already knowing what to do will make emergency response instinctive.
In this episode of Creating Disney Magic, Lee explains the step he took to create the right environment. Lee’s open environment trickled down through the rest of the Disney World.
People will know your reputation before they know you. When you create a welcome and candid environment, people will know about it before they ever meet with you.
Lee also talks about how and when to meet with people who report directly to you.
Lee Cockerell explains how he solved problems when he was the Executive Vice President of Operations for Disney World. He also explains how he solves problems as an entrepreneur. No matter the size or nature of a problem, you can solve it the same way.
Lee talks the small ways he puts exercise into his day by parking three blocks away, taking the stairs
and using small opportunities to add movement into his day. He also works with a strength training twice each week.
Exercise helps leaders release and relief stress. Putting exercise into your calendar ensures you don’t less stress build up.
Skill can be learned, but attitude must be decided. Lee Cockerell shares a story of how his attitude while peeling potatoes in the Army set him apart. Doing work with a positive attitude, no matter what your job, will ensure you get noticed.
Having a great attitude and being reliable are the two most important aspects of your career. Self-reflection is the first step to ensuring you are working with a great attitude.
To be an effective leader you need to be a reader. Lee Cockerell explains how reading helps a leader understand current events and effective leadership methods. You can become an expert in any topic just be reading a couple of relevant books.
Lee also offers reading recommendations.
Stories are all around us in books, movies and even podcasts. Understanding how to tell a good story gives you an advantage in your career. If you want people to remember a point, wrap it in a story.
In this episode, Lee also talks about why you are cheating yourself if you are not copying ideas from other people.
Your people are your brand. If your employees give terrible service, peope will perceive your company the same way. Bad service given by bad employees will lead people to find another place to buy what you are selling.
The key is to hire outstanding people. Hiring outstanding people will give you a competitive advantage over competitors.
In this episode of Creating Disney Magic, Lee Cockerell explains the process to hire outstanding people.
Since Lee learned this lesson, he has always gone out of his way to look professional. In this episode, Lee explains why you need to look professional and the impact it will have on your career.
Lee also talks about the new videos he has filmed for Thrive 15 to help you with time management. Use the code MAGIC for one free month.
Lee Cockerell is known as the lovable leader from Walt Disney World, but that wasn’t always his reputation. Lee was so tough on those around him he was known as the Doberman. Back then, Lee was not managing his reputation and he became known as someone you may not want to work with.
Lee will tell you he is no longer a Doberman, he is now a Cocker Spaniel. He changed his mindset and the way he worked with other people. Eventually, he built a reputation as a great leader. In this episode of Creating Disney Magic, Lee offers advice on how to manage your reputation.