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How to Use Checklists to Improve Productivity

Tuesday, June 6, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryWhen people question the importance of checklists, I quickly mention pilots as an example. Would you like your pilot to fly the plane using a checklist or fly the plane based on what he remembers?

Many airplane crashes are caused by pilot error. The same is true in our life. Most of our failures come from not doing what we are supposed to do at the right time.

On a personal level, checklists can help you get everything done you have said you will get done. Throughout an organization, checklists will help you provide better service, implement better financial controls, and provide better training for employees.

If you don’t currently use checklists, start by sitting down with a clipboard. Gather the rest of the team around and pick one process, such as opening the business every morning. Collect all the steps and tasks involved with opening the business. Once your checklist is in place, move on to the next process.

A checklist will help you complete every step along the way so you don’t miss the details.

My Time Management Magic Course is now available. Click Here to find out more.

Measuring Key Performance Indicators

Tuesday, May 30, 2017
posted by Jody Maberry 1:07 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryMeasuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and how our performance measures against the goal.

Setting targets for performance is important. You can’t improve what you do not measure.

Once you hit your target, you can adjust to ensure you continue to improve.

Put key performance indicators in place and then make employees aware of them so they can help you move towards the goal.

Individuals should also have key performance indicators to help them be successful. In this episode, our discussion about key performance indicators also covers how to set goals for others and what to do if you can’t reach key performance indicators others have set for you.

Should You Talk Politics at Work?

Tuesday, May 23, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryPolitics is a tricky subject to talk about in the workplace. No matter which political side you agree with, you are likely to offend or incite someone who feels differently than you.

Political talk at work is just like other aspects of your company culture. It is what you let it become.

Many organizations have rules in place about talking about politics at work. But it does still happen.

When coworkers try to involve you in a political discussion, simply say”I don’t feel comfortable talking about politics.” If it becomes a problem, you need to talk to your supervisor.

If you are a supervisor, you should never talk about politics in the workplace. Certainly, never allow talk about politics to take place in front of customers.

In short, if you talk politics at work, stop. There is nothing to gain and plenty to lose.

Get a preview of my Time Management Magic course HERE.

Living the Disney Experience

Tuesday, May 16, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryAfter hosting Creating Disney Magic for over two years, Jody Maberry spent four days at Walt Disney World. This gave him first-hand experience of the concepts I talk about every week on the show.

In this episode, Jody brings forward some situations he saw during his time at Disney so I can discuss why it works the way it does.

If you have ever spent time at Disney and wondered why the service is so good, how Disney stays on top of the trash, then you will enjoy this episode.

If you want to hear more about Jody Maberry’s time at Disney World and the lessons he learned, you can find all the episodes here.

If you would like to get my new Morning Magic Planner, enter your name and email address below.

Should You Take Advantage of Your Competitor’s Mistakes?

Tuesday, May 9, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryWhen your competitor makes a mistake, should you take advantage of it?

United Airlines has been in the news lately for mistreating customers. This is an obvious opportunity for competing airlines, but what is the best way to handle it?

Some airlines have published advertisements mocking United Airlines. Other airlines have done nothing different.

Aggressively beating up a competitor in advertising can set you up in a bad way when you make a mistake. And you will make a mistake.

The best way to take advantage of your customer’s mistakes is to remain excellent.

When you are excellent, people will forgive you when something goes wrong.

By the way, situations like what happened at United Airlines happen because of the culture of the organization. The way staff talks about customers, even when no one else is around, makes a difference in how customers are treated. Not giving employees the authority to take care of customers leaves them helpless when a situation arises.

Referenced in this episode:

Jody Maberry’s Customer Experience Tour to Disney World

Time Magic Management Course

Why You Need to Plan Your Day

Tuesday, May 2, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryImagine what it would be like if you went on vacation without planning first. You would pay more for a flight. You would end up staying in a hotel you don’t like. All of us would avoid having a bad vacation through planning.

Yet so few people take the time to plan out their day. If you take the time to plan out your day, it just turns out better.

The key to planning is to examine the responsibilities in your life and consider if you are putting enough time toward them this year, this month, and this week. And you take the first step today.

Do things now that won’t pay off until later. Most people hope, wish and pray things will work out. But you don’t have to do that. Spend time planning your day so you get the most important things done.

Before I began planning every morning, I was working late at night, bringing work home, coming into work early, working every weekend. Time Management and morning planning helped me get under control. My workweek dropped by at least twenty percent.

If you don’t don’t take the time to plan the life you want, you will spend a lot of time living the life you don’t want.

If you would like my morning planning guide, enter your name and email below.

Successful Leaders are Self-Aware

Tuesday, April 25, 2017
posted by Jody Maberry 1:39 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryOne key trait in becoming a successful leader is self-awareness.

You have to begin by being aware that you want to be more self-aware. But you also need someone else you trust who is willing to speak truth to you.

You need people who are willing to speak into your life. You need someone who will tell you the truth.

Early in my career, I was defensive. Do you like to work closely with someone who is always defensive? No one does.

My boss did me a big favor when he spoke up. His advice helped my career dramatically.

Be open to taking a profiling system like Gallup or DISC to better understand your personality and how you work.

You have to begin by being aware that you want to be more self-aware. But you also need someone else you trust who is willing to speak truth to you.

If you are interested in getting a copy of my morning planning worksheet enter your name and email address below and I will send it to you as soon as it is ready.

Overcoming Resistance to Change

Tuesday, April 18, 2017
posted by Jody Maberry 1:00 AM

Creating Disney Magic podcast Lee Cockerell Jody Maberry

Implementing change can be hard.

A new policy can bump into many roadblocks, including seniority.

Before you make a change, you have to understand how and why you are making a change before you sell it to employees in your organization.

Take time to consider all the rejections, objections, and complaints you will receive when trying to implement a new policy. Develop your responses, so you have an answer ready for any challenge.

You should not be implementing a new policy until you know it is right for employees, customers, and the bottom line. When you are certain it is time for a change, don’t cave into the pressure of the people who complain.

Understand people want answers. They deserve an explanation of why you are making the change.

What seems like a big change now will work out eventually. Get through the early resistance and people will settle in as they get used to the new policy.

The Time Management Magic on-line seminar is now available. You can find it here.

Are You Offending Your Customers?

Tuesday, April 11, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryToo many organizations overreact when a customer does something negative.

Look at the signs you see at most organizations. What language do the signs use?

You see words like “Don’t”, “Prohibited”, “No”.

All words your guests and customers shouldn’t hear if you are trying to delight them.

You can not overreact when one customer tries to scam you, or file a false complaint. It is the cost of doing business. You have to be careful not to offend the rest of your customers because of the behavior of one person.

You should remove hassles for customers, not add more. Rules and signs you put in place because of bad customers create new hassles for your best customers.

Referenced in this episode: Raving Fans by Ken Blanchard

The Time Management Magic Course is now available. You can find it here.

How to Fire an Employee with Compassion

Tuesday, April 4, 2017
posted by Jody Maberry 1:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryThere will come a time when you have to fire an employee. Whether they can’t get the job done anymore, or the requirements of the job have changed, there are situations when you have to let someone go.

Depending on who you talk to, there are several tips or best practices about how to fire an employee. Some of the examples I have heard include firing on the day the decision to do so is made and waiting until Friday.

When I could, I always gave notice when I fired someone. Being let go was never a surprise because I communicated with them along the way about their performance.

When the time came, I would tell someone their new job is to find a new job. I give them time, one month up to six months, to spend their working time looking for a new job.

When you fire on notice, it is important to give them a specific end date so they know when their last day at the company will be.

Now, if someone has done something inappropriate or illegal, do not give him or her time. They will have to leave the company immediately.

The Time Management Magic on-line course is now available. You can find it HERE.