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What it Means to be a Professional (Podcast)

Tuesday, March 17, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicBeing a professional means more than dressing nice. Being a professional is an attitude and a decision to act a certain way. A professional adds value in any situation.

Lee Cockerell also explains how companies give employees free fuel by recognizing them by name.

Thrive 15 is a  new learning website Lee Cockerell is excited about. Many successful business leaders, including Lee, have creating hundreds of videos to help you excel in your career. Use the code MAGIC for a free month.

Why You Need Better Processes (Podcast)

Tuesday, March 10, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicMany organizations get off track with bad policies and processes. Customers see it and feel it, but often, an organization does not realize the impact of bad process.

Lee Cockerell explains how you can identify what processes and policies are causing trouble for your organization.

Developing Young Leaders (Podcast)

Tuesday, March 3, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicDeveloping college and high school students into leaders gives them a head start in life. Lee addresses how students can begin to develop as leaders and how others can help.

Lee also reminds us, nothing is the way it is, it is the way you let it be.

How to Give a Great Presentation (Podcast)

Tuesday, February 24, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicLee Cockerell tells the story about growing from a shy young man who dropped out of speech class in college to becoming a keynote speaker. He also offers tips on how you can give great presentations.

Lee also gives advice on getting the job you want by doing the best you possibly can at the job you have now.

Creating a Disney Culture in Paris (Podcast)

Tuesday, February 17, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicWhen Lee Cockerell took a job with Disney he moved to Paris and hired 200 managers for a new resort. In this episode Lee explains how he created a Disney culture in Paris, where Disney did not have a presence.

Lee also offers advice on how to gain trust from your team.

Customer Service as a Competitive Advantage (Podcast)

Tuesday, February 10, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicIf your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart.

Excellent customer service can be the best competitive advantage.

Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return.

You are Putting on a Show Every Day (Podcast)

Tuesday, February 3, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicWhen the doors open at your business, it is as if the curtain opens for a show.

To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer.

Lee explains how to adopt the concept of putting on a show in your organization.

Customer Service is Not a Department (Podcast)

Tuesday, January 27, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicHave you ever called a company with a question or concern only to be transferred to a customer service department?

Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.

For more insight to customer service, see Lee’s book The Customer Rules.

Helping Others Become Great (Podcast)

Tuesday, January 20, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Don’t underestimate the influence you have on other people. As a leader, it is your responsibility to help those around you become great.

Lee Cockerell explains how you can help others live up to their potential.

Lee also discusses how knowing the rules can help everyone win.

Is Your Time Management Effective? (Podcast)

Thursday, January 15, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Is your Time Management Effective?

In this episode, Lee Cockerell explains how to effectively manage time and get more done. All of us have the same about of time available, but the most successful people manage their time different.

Successful people create magic with their time, and you can too.

Lee’s new book, Time Management Magic, is now for sale. Time Management Magic will show you how to get more done everyday and move from surviving to thriving. You can get your copy of here.

For bulk orders at a discount, contact Lee directly.