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Customer Service Lessons from a Waiter (Podcast)

Tuesday, December 1, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicLee Cockerell got his start in the hospitality industry as a banquet waiter. In this episode of Creating Disney Magic, Lee shares customer service lessons he learned as a waiter.

Lee explains how customer service lessons from the food service industry can be applied to any job.

Lee also offers some tips on improving service to anyone who works as a waiter or waitress.

Join Lee Cockerell and Jody Maberry on the new Creating Disney Magic Podcast Facebook Page.

Find out more about Lee’s upcoming Time Management Magic course here.

Seconds Matter (Podcast)

Tuesday, November 24, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicAt Disney World, seconds matter. Everytime Disney World can take a few seconds out of your wait for a ride, the experience improves for you and everyone in line behind you. Your experience is improved, and by the end of the day many more people have been able to enjoy the ride.

Do seconds matter in your business? What opportunities do you have to improve the experience for your customer? How can you speed up transactions?

Find out more about the Time Management Magic Course.

Manage by Walking Around (Podcast)

Tuesday, November 17, 2015
posted by Jody Maberry 1:15 AM


Lee Cockerell Creating Disney MagicWhen Lee Cockerell was a hotel general manager, he would walk around the hotel. Three times each day he would walk through the hotel, greeting staff members and inspecting rooms.

What are the benefits of managing by walking around?

Staff will see you every day. You can build relationships you would not if you were behind a desk. You can see what really happens in your business.

If you are interested in Lee’s Time Management Magic course, you can find out more here.

Creating Disney Magic has a new Facebook Page. Joins Us!

Dealing with a Disruptive Employee (Podcast)

Monday, November 9, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicLee Cockerell answers listener questions in this episode.

How do you deal with an ambitious worker who causes a disruptive environment?

How should you handle it if you are the disruptive employee?

In this episode we reference The Freaks Shall Inherit the Earth by Chris Brogan.

Find out more about Lee Cockerell’s Time Management Magic course here.

Creating Disney Magic Podcast has a new page on Facebook.

Should You Attend Every Meeting (Podcast)

Tuesday, November 3, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIn this episode of Creating Disney Magic, Lee Cockerell answers listeners questions.

Should you attend every meeting you are invited to attend?

What should you do when suppliers cause a situation where you can’t serve your customer?

How can you attract more customers if you don’t have an ideal location?

Want to get your time management under control? Get on the list to find out more about Lee Cockerell’s upcoming Time Management Magic course.

Creating Work Life Balance (Podcast)

Monday, October 26, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicTo create balance at both work and home you need to be clear about what you need  to get done at both work and in your personal life.

True balance comes when everyone in your life is happy. If you are happy, but your boss is upset, you don’t have balance. If you are happy, but your spouse is not happy, you don’t have balance.

Balance can be learned. If your life is out of balance, it can be fixed. It is hard to have balance, but when you get there, life is good.

You can take the first step towards balance by getting your time under control. Start with the Time Management Magic course.

Would you consider leaving an honest review for Creating Disney Magic? You can do that here.

Creating a Culture in any Organization (Podcast)

Tuesday, October 20, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicYou need to decide what culture you want and introduce it to everyone in the organization through clear expectations.

The way the leader acts dictates the culture of the rest of the organization.

Cultures get better or worse very slowly.

Find out more about Lee Cockerell’s Time Management Magic course here.

If you enjoy Creating Disney Magic, you can leave a review here.

How to Have an Effective Meetings (Podcast)

Tuesday, October 13, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicThere are two types of meetings, either to give out information or to make decisions. Understanding the difference between the two types of meetings will determine who should be at the meeting.

If you want to have an effective meeting, the first step is to determine if you should even have a meeting. If it is vital to have a meeting, be prepared, have an agenda and keep it as short as possible. If you start on time and stop on time, you will begin to have meetings people will look forward to showing up for.

Would you consider leaving a review for Creating Disney Magic? You can do that here.

Find out more about Lee Cockerell’s Time Management Course.

An Interview with Franchise Gator

Friday, October 9, 2015
posted by Jody Maberry 5:13 PM

Recently, Franchise Gator interviewed me about the keys to great leadership and customer service.

Take a moment, go here, and read this interview. The same problems show up in any business, whether it is a franchise, a local drug store, a national grocery retailer, or a well know hotel. We all have the same problems.

Remember, don’t get bored with the basics. Everything matters if you want to be great.

Read this interview with Franchise Gator, and reach out if you have any questions. I will answer on my podcast, Creating Disney Magic.

Creating a Mission Statement (Podcast)

Tuesday, October 6, 2015
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicIn any organization, we all have different jobs, but there should be a single purpose everyone is working towards.

A mission statement does not have to be a well-written paragraph displayed on a wall. Instead, create  a single statement that drives decision making and behavior in the organization.

Instead of developing a mission statement, values, and a vision, use the one sentence statement of the purpose of the work you do.

If you enjoy Creating Disney Magic, let us know. You can leave a rating and review here.

In this episode, we mention Creating Magic and The Real-Life MBA.

Find out more about Lee Cockerell’s Time Management Course.