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Customer Service as a Competitive Advantage (Podcast)

Tuesday, February 10, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicIf your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart.

Excellent customer service can be the best competitive advantage.

Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return.

You are Putting on a Show Every Day (Podcast)

Tuesday, February 3, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicWhen the doors open at your business, it is as if the curtain opens for a show.

To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer.

Lee explains how to adopt the concept of putting on a show in your organization.

Customer Service is Not a Department (Podcast)

Tuesday, January 27, 2015
posted by Jody Maberry 3:15 AM

Creating Disney MagicHave you ever called a company with a question or concern only to be transferred to a customer service department?

Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.

For more insight to customer service, see Lee’s book The Customer Rules.

Helping Others Become Great (Podcast)

Tuesday, January 20, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Don’t underestimate the influence you have on other people. As a leader, it is your responsibility to help those around you become great.

Lee Cockerell explains how you can help others live up to their potential.

Lee also discusses how knowing the rules can help everyone win.

Is Your Time Management Effective? (Podcast)

Thursday, January 15, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Is your Time Management Effective?

In this episode, Lee Cockerell explains how to effectively manage time and get more done. All of us have the same about of time available, but the most successful people manage their time different.

Successful people create magic with their time, and you can too.

Lee’s new book, Time Management Magic, is now for sale. Time Management Magic will show you how to get more done everyday and move from surviving to thriving. You can get your copy of here.

For bulk orders at a discount, contact Lee directly.

Are You Overworked or Under-Organized? (Podcast)

Tuesday, January 13, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Most people can get 50% more done with their time. Being overworked is not the problem. Being under-organized is the problem.

In Lee Cockerell’s new book, Time Management Magic, he outlines the exact system he used to get so much done while he was the Executive Vice President of Operations at Disney World. Time management is the key to Lee’s success.

You can order single copies of Time Management Magic Here.

For a discount on bulk orders, contact Lee directly at

What is the Main Street Diary? (Podcast)

Tuesday, January 6, 2015
posted by Jody Maberry 2:00 AM

Lee Cockerell explains how he used a weekly newsletter, the Main Street Diary, to build connections with Disney Cast Members. The Main Street Diary helped enhance the Disney culture and shared stories of success at Walt Disney World.

Lee offers advice on where to begin to create a newsletter for your own company.

Lee also explains why you need to work on the hard things to improve your life.

Customer Service From a 12 Year Old (Podcast)

Tuesday, December 30, 2014
posted by Jody Maberry 2:00 AM

Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization.

In this episode Lee explains how being nice will help you in customer service, management, and other areas of your life. Lee also outlines a script you can use to be nice during difficult conversations.

Lee also talks about how to handle a culture of poor customer service in a small company.

Everyone Has Flies (Podcast)

Wednesday, December 24, 2014
posted by Jody Maberry 3:00 AM

Lee Cockerell explains an early lesson he learned from Bill Marriott.

This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept of “Everyone Has Flies” caused Lee to take responsibility of any problem and grab a flyswatter to attack the problem.

Lee also discusses the impact time management had on his career and personal life. Lee’s upcoming book,┬áTime Managment Magic, outlines the system Lee uses to manage his own time.

Why Disney Has Cast Members (Podcast)

Tuesday, December 23, 2014
posted by Jody Maberry 2:55 PM

Everyone who works for Disney is a cast member, not an employee. In this episode of Creating Disney Magic, Lee Cockerell explains why they are called cast members and the impact it has on the culture of Disney.

Lee also reveals his favorite ride at Disney World.