When it comes to employee discipline, you must remain consistent and fair.
At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.
If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.
You can get more information on the Time Management Magic course HERE.
You can order Lee’s new book, Career Magic, HERE.
It is becoming more common to have team members who are working from remote locations.
In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading a remote team.
For managing teams, having a podcast just for your team is an ideal way to keep your team up to date and in touch with what is happening in the company.
Team members who work remotely can easily feel like they are unnoticed and forgotten. A manager must be deliberate to make sure everyone feels included, encouraged and inspired.
I recently did an interview with John Mattone for his expert interview series.
In this interview, I talk about diversity, leadership, customer service and more.
You can read this interview by Clicking HERE.
Remember, you can make magic, too.
When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well.
You have to know what it is like to do business with yourself. The best way to get that knowledge is first hand. Get out there and experience your business as a customer.
Even if you have a small business, you can find a way to get the information you need. If you want to know the truth, you will find a way.
In this episode, Lee also tells the story behind the tie he always wears. The tie is to support one of Lee’s favorite charities, Give Kids the World. You can get a tie just like Lee’s, and help create magic for kids, by CLICKING HERE.
Career Magic, Lee’s fourth book, is available here on Amazon.
Lee and Jody have begun recording modules for the Time Managment Magic Course. If you want to be the first to know when the course comes out, you can get your name on the list HERE.
Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question.
Lee talks about the struggle of the balance of having enough staff to deliver an amazing experience and being mindful of staying in your budget.
Too often, and organization needs more people because they don’t have the right people on staff.
The hit movie Frozen was an unexpected success for Disney. In this episode of Creating Disney Magic, Lee Cockerell discusses how Disney handled the success. Lee also talks about how you can handle unexpected success in your business.
The key is to already have a culture in place where your team is willing to jump in and do what they need to do to respond to the demand of the success.
In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude.
Attitude makes the difference in they way you serve customers and guests. Attitude will set you and your organization apart. If employees have a bad attitude, it is because managers allow it. It has to be dealt with promptly.
But even a good attitude can’t overcome poor performance. Being nice only goes so far. Being nice and acting professional is a given. It has to be there. But if you can’t perform, attitude can only take you so far.
Leaders have to deal with the whole person, not just the pieces they want to deal with.
Often, Lee Cockerell gets questions about how to get hired at Disney.
Truth is, it is not easy to get hired at Disney World. It gets harder when you can not afford, in salary or the step back in your career, to take an entry level job.
There is no short cut to getting a job at Disney, but Lee shares little steps that may help you get noticed.
Lee’s new book, Career Magic, is available for pre-order. You can order it here.
Do you ever have trouble getting paid what you are owed?
A collection problem can be the beginning of the end of a business.
In this episode of Creating Disney Magic, Lee Cockerell gives counsel on how businesses can get paid when customers are slow to give money. Remember, if you don’t collect the money you are owed, you can not serve your customers. If you go out of business, you and your customers will lose.
Lee also discusses the importance of staying current in the news that is most relevant to you.