The difference is the value you provide.
If you provide enough value, not only will people want to come back, they will tell others about your business.
Want to create magic with your time? Find out more about the Time Management Magic Masterclass here.
Lee Cockerell dealt with depression when his wife nearly died after surgery. Jody Maberry dealt with depression after his brother was killed by a drunk driver.
Together, they talk about how to deal with depression.
Even if you have never been depressed, chances are you know someone who is battling with depression.
Lee also discusses how to identify and deal with depression in the workplace.
At Disney, Lee made sure managers knew to never get defensive with guests. Never try to win the argument with a customer.
Your goal with a complaining customer is to win them over. Make them happy before they leave your business.
Remember, emotional feedback from a customer will help you realize where you need to improve. Understanding where you need to improve will help you move from good to great.
It is not the problem that gets you in trouble, it is how you solve it.
Lee Cockerell offers some insight into a better way to handle performance reviews so employees benefit from the process.
There should be no surprises on a performance review. Every item, good, bad, or ugly, should have been discussed throughout the year.
Here is a performance review resource from Harvard Business Review.
Clay Clark, the founder of Thrive15, joins Creating Disney Magic to discuss the impact online training can have on your career or business.
Thrive15 features 1,000 videos from business leaders like David Robinson and Lee Cockerell. Studying success from great leaders will give you a headstart.
Today, a college degree is not as important as being able to deliver results. Thrive15 gives you the ability to get more results.
You can try a free trial of Thrive15 with the code MAGIC.
Level four and five on the Leadership Staircase happens when you see what needs to be done and can make it happen.
“If you can figure out what your boss wants done, those are the things you can do without approval”. That is when you have made it to the top of the Leadership Staircase.
Early in Lee Cockerell’s career, he had two people who stepped up to act as a mentor. Lee credits those mentors for the successful career he had at Hilton, Marriott, and Disney. Because of the impact mentors had on Lee, he now gives back by teaching others.
Often, people ask how they can find a mentor. You can’t find a mentor, but a mentor can find you. When you work hard and with a great attitude, someone is likely to want to work with you to help you work better.
No matter how conflict is caused, a leader needs to tell the truth and be willing to talk about the cause of the conflict.
Lee also offers advice on how to properly complain to a company when you experience bad service.
Lee Cockerell and special guest Lou Mogello, the host of WDW Radio, discuss the power of podcasting and the experience they have had as podcasters.
What would Walt Disney think of Podcasts? Lee and Lou explain what Walt Disney may think of podcasting.