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Nominate Creating Disney Magic for the 2016 Podcast Awards

Monday, April 18, 2016
posted by Jody Maberry 1:11 PM

Lee Cockerell Creating Disney MagicEvery Tuesday morning, we deliver a new episode of Creating Disney Magic to help you get better every day. Whether it is leadership, management, or customer service, we give you a 15-minute lesson of inspiration or advice drawn from my career at Hilton, Marriott, and Disney. Usually, we focus on a common sense approach you can apply to your career or business right away.

If you find value in these episodes, drawn from my career at Hilton, Marriott, and Disney, would you consider nominating Creating Disney Magic for a 2016 Podcast Award?

How to Nominate Creating Disney Magic

  1. Visit before the deadline on April 30, 2016.
  2. Nominate Creating Disney Magic for both the People’s Choice and Business Categories.
    1. Scroll down the screen until you see the categories.
    2. People’s Choice and Business are the first categories listed on the left side.
  3. Enter this information for each category:
    1. Podcast Name: Creating Disney Magic
    2. Podcast URL:
  4. You will have to enter your name and email address. This is to ensure a single person does not nominate their own show over and over again.

An Interview with Franchise Gator

Friday, October 9, 2015
posted by Jody Maberry 5:13 PM

Recently, Franchise Gator interviewed me about the keys to great leadership and customer service.

Take a moment, go here, and read this interview. The same problems show up in any business, whether it is a franchise, a local drug store, a national grocery retailer, or a well know hotel. We all have the same problems.

Remember, don’t get bored with the basics. Everything matters if you want to be great.

Read this interview with Franchise Gator, and reach out if you have any questions. I will answer on my podcast, Creating Disney Magic.

Are You Overworked or Under-Organized? (Podcast)

Tuesday, January 13, 2015
posted by Jody Maberry 3:30 AM

IMG_4649Most people can get 50% more done with their time. Being overworked is not the problem. Being under-organized is the problem.

In Lee Cockerell’s new book, Time Management Magic, he outlines the exact system he used to get so much done while he was the Executive Vice President of Operations at Disney World. Time management is the key to Lee’s success.

You can order single copies of Time Management Magic Here.

For a discount on bulk orders, contact Lee directly at

What is the Main Street Diary? (Podcast)

Tuesday, January 6, 2015
posted by Jody Maberry 2:00 AM

Lee Cockerell explains how he used a weekly newsletter, the Main Street Diary, to build connections with Disney Cast Members. The Main Street Diary helped enhance the Disney culture and shared stories of success at Walt Disney World.

Lee offers advice on where to begin to create a newsletter for your own company.

Lee also explains why you need to work on the hard things to improve your life.

Customer Service From a 12 Year Old (Podcast)

Tuesday, December 30, 2014
posted by Jody Maberry 2:00 AM

Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization.

In this episode Lee explains how being nice will help you in customer service, management, and other areas of your life. Lee also outlines a script you can use to be nice during difficult conversations.

Lee also talks about how to handle a culture of poor customer service in a small company.

The Winner For Worst Service 2014 is

Monday, December 22, 2014
posted by Lee Cockerell 9:45 AM

Hello Everyone

As the new year comes to a close I want to give you the Winner of The Worst Service in The World  for 2014 Award.

Time Management Magic…How To Get More Done Every Day

Thursday, December 11, 2014
posted by Lee Cockerell 8:30 AM

My new book Time Management Magic will be available on January 15 from Amazon, B&N, etc. How many regrets do you want to have?

Turkey Leadership Lessons Annual Publication

Monday, November 17, 2014
posted by Lee Cockerell 9:38 AM

Turkey Leadership may be the most important document you read this year. It may save your home and your life.

Schedule The Priorities In Your Life

Monday, November 3, 2014
posted by Lee Cockerell 8:02 AM

For years I got out of bed and went about my day doing things.  I had a list of things to accomplish, and that is pretty much how I went about my day.  It was pretty much a whirlwind-filled day, or as some say—a rat race!

Time Management Magic

Wednesday, October 29, 2014
posted by Lee Cockerell 9:45 AM

My new book TIME MANAGMENT MAGIC …How To Get More Done Every Day

will be available on Nov 25