NEW POST…..What you do counts.
My new book has been published in Brazil
New Post: Learn to not overreact.
As a leader, this is a really important thing to learn.
New Post ….Below is a link to a recent interview I did on my new book, The Customer Rules. This interview includes a link to a story I wrote titled, The Perfect Trip to Disney World.
New Post on How to hire better
A good friend of mine and former associate at Marriott and Disney Bruce Skidmore is in need of a kidney transplant.
New Blog Post
If you do not have clear service guidelines which are followed your customers will receive very inconsistent service. This is not a good thing.
Here are some of my thoughts on how to handle difficult times.
Below is a link to an interview I just did with StellaServices.com. It is about how to make customers happy…Lee
Yesterday is gone and today will be gone in a few hours.