Being preoccupied is one of the biggest time wasters there is.  Learning to pay attention can bring you many valuable things that you are currently missing out on.

Recall the phrase “out of sight, out of mind?” What do people remember about you after an interaction?

When people come to see you with an issue, try to keep from speaking and just listen to them.

I read something the other day that said:  “Encourage Your Kid’s Habit.”

One thing I believe more than anything is that most people underestimate the difference they can make in another person’s life.

The following letter from a few years ago demonstrates how important kindness is. Are the employees in your organization delivering this kind of kindness and service?

Good morning Everyone

First today I would like to recommend a new book to you that is being published today.

Are you using these words often enough with your kids and with your teams??????? 

Here is one of the many letters I receive from guests that want to tell me how great the Cast Members at Disney are and also here is an article on how to be a really bad boss.

Question: Lee, as a leader, I would like to know how we can increase the trust that our team members have of us as leaders and also among our own team of leaders?