Archive for January, 2009
Are you the best coach you can be?
Our role as leaders is to serve and hopefully make a difference.
This is a message I sent to Disney Cast Members back in February 2003. Does it sound familiar?
How’s Your Environment today? Have you let it get polluted or is it Crystal clear?
Today I was looking through special letter I kept that Guests sent to me over the years. This one reminds me that the energy and spirit we put into our telephone voice is so important. Put this on your to-do list for the next meeting with any of your employees that answer the phones in your organization. This is another way your reputation is formed by your customers.
This week…take the time to think about what big contribution you have made in any part of your life recently.
Having clear guidelines for customer service is vital for every organization.
Be a great leader by setting the right example…
If you want to modify behavior, you have got to communicate what behavior modification you want.
If you want to read some really good advice on how to be a great parent go to the website; www.fathersforgood.org and click on Common Challenges. As you will see the recommendations are also ones that will make you a great leader in all parts of your life.
Have a great weekend…Lee