Archive for February, 2017
To create a magical experience for your customer, you need to identify and remove any hassle the customer may encounter.
In this episode of Creating Disney Magic, we examine how you identify what is getting in the way of your customer having a better experience.
First, look at customer complaints and look for trends.
Next, ask your customers directly. Offer them something in return to sit down with you and answer questions for an hour. Find out what you do well and how you can do better.
Finally, sit down with your employees. Ask what you do well, how you can do better, and what rules and procedures they don’t like.
With those three steps, you can find the areas creating the most hassle for your customers. Now work on a new system, guideline, or procedure to remove the hassle from the customer experience.
During the episode, I explain some innovating ways we have removed customer hassles.
My Time Management Magic Course is now available. You can find it here.
Is it possible to initiate change if you are not in a leadership position?
Some organizations are reluctant to change. Sometimes a boss can think they know everything.
All you can do is to finesse in a change. Ask your supervisor if they are interested in hearing your ideas and input about your job. Be clear that when you bring an idea forward, you are willing to work it yourself and not put more work on your supervisor.
Understand, you may not be able to have any impact on change in the organization. If that is the case, don’t be willing to stay in that environment too long if it frustrates you.
Referenced in this episode is the book Winning by Jack Welch.
The Time Management Magic Course is now available. You can find it here.
What is the best excuse you have heard from an employee?
Send in your excuses and we will use some of them on an episode of Creating Disney Magic. The top 5 excuses will receive an autographed copy of one of my books.
The Time Management Magic Online Course is now available.
Based on the book, Time Management Magic, this course goes deeper into the content and concepts behind the book. The book introduced you to the idea of Time Management Magic, the course will walk you through every step of implementing this system into your life.
The course includes a workbook to guide you through the course material and discover the most important things in your life, set goals, work towards priorities, and have a better life.
You can enroll in the Time Management Magic Course HERE.
If you are business and would like to offer this course to your entire team, reach out and ask about special pricing for organizations.
This material in this course is the same material I taught to leaders at Walt Disney World, at the Disney Institute, and to organizations around the world.
This course is not just a how-to on using a Day-Planner. This is a system to uncover your responsibilities, discover your top priorities, and use your time to get the things done that really matter.
CLICK HERE to enroll in the Time Management Magic course.