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Archive for September, 2016

Tips on Getting Hired at Disney (Podcast)

Tuesday, September 27, 2016
posted by Jody Maberry 3:00 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryOften, Lee Cockerell gets questions about how to get hired at Disney.

Truth is, it is not easy to get hired at Disney World. It gets harder when you can not afford, in salary or the step back in your career, to take an entry level job.

There is no short cut to getting a job at Disney, but Lee shares little steps that may help you get noticed.

Lee’s new book, Career Magic, is available for pre-order. You can order it here.

Getting Paid is Good Customer Service (Podcast)

Tuesday, September 20, 2016
posted by Jody Maberry 1:15 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryDo you ever have trouble getting paid what you are owed?

A collection problem can be the beginning of the end of a business.

In this episode of Creating Disney Magic, Lee Cockerell gives counsel on how businesses can get paid when customers are slow to give money. Remember, if you don’t collect the money you are owed, you can not serve your customers. If you go out of business, you and your customers will lose.

Lee also discusses the importance of staying current in the news that is most relevant to you.

Combining Technology and Service (Podcast)

Tuesday, September 13, 2016
posted by Jody Maberry 3:04 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryApplied the right way, in the right situations, technology can help you create magic and serve customers better. Applied in the wrong way, technology can move you further away from customers.

In this episode, Lee examines how restaurants and other service industries can use technology to enhance they way they serve customers.

Lee will be speaking at the RSummit┬áin Las Vegas, October 12 – 14. If you have a restaurant business, this summit will help motivate progress and innovation. You can find out more here.

Should You Be Social Friends with Employees? (Podcast)

Tuesday, September 6, 2016
posted by Jody Maberry 3:15 AM


Creating Disney Magic podcast Lee Cockerell Jody MaberryIs there a downside to being social friends with people who report directly to you?

It can turn into a difficult situation. The more you get to know people in a personal friendship, it can become difficult to handle some situations professionally.

If your social friendship does not get in the way of either you or the employee doing your job effectively, then it can work out. But it can still be tricky. The perception of others in the workplace can be damaging, even if there is not favoritism for the employee.