You are currently browsing the Lee Cockerell – Creating Disney Magic Podcast archives for May, 2016.

Stay Informed


Lee’s Preferred Travel Partner

Archive for May, 2016

Seven Guest Service Principles (Podcast)

Tuesday, May 31, 2016
posted by Jody Maberry 3:15 AM

Lee Cockerell Creating Disney MagicIf you have met Lee Cockerell in person, there is a good chance he handed you a bookmark. The bookmark is a promotion piece that includes information on all of his books.

The bookmark also includes Disney’s Seven Service Guidelines. Lee explains the guidelines and the idea behind each one.

These guidelines can be used in any organization to create magic. You can also create specific guidelines for your organization. Applying these guidelines does not take technology or an investment in resources, it is about focusing on the basics.

Help Creating Disney Magic Win 2016 Podcast Award

Monday, May 30, 2016
posted by Jody Maberry 4:22 PM

Lee Cockerell Creating Disney MagicThank you for your continued support of Creating Disney Magic. You are the reason we create this show every week. You are also the reason the show is represented in the 2016 Podcast Awards.

I am honored Created Disney Magic has been nominated for two 2016 Podcast Awards. One nomination is for the business category. One nomination is the People’s Choice Award. We certainly could not have done this without your support.

Now you can help Creating Disney Magic win a podcast award.

You can vote every day between May 29 and June 12. Believe me, I would be grateful if you took the time to vote a single time. But if you are willing to help out a little more, you can push Creating Disney Magic to the top by voting multiple times over the next two weeks by casting your vote once per day.

How to Vote

  1. Visit
  2. Vote for Creating Disney Magic in the People’s Choice and Business categories.
  3. Repeat the process once each day until voting ends on June 12th.

Thank you for your continued support of Creating Disney Magic.

Dealing With a Bully in the Workplace (Podcast)

Tuesday, May 24, 2016
posted by Jody Maberry 3:15 AM

Lee Cockerell Creating Disney MagicIf you have a bully in the workplace, it is going to have a negative impact on productivity and employee morale.

As a leader, if you have a bully in the workplace you have to address it promptly and directly. Nobody has the right to intimidate another person.  Even if you are the boss, you have no right to damage the self-esteem of another person. You have to stay on top of the situation until you see the bully has changed or has been terminated.

If you are the one who has been targeted by a bully,  you need to either report the situation or leave the organization. If the bully is your supervisor, continue to do your best work while you look for another job.

If you are aware of a bullying situation that you are not involved in, you have an obligation to report it. Human Resources will want to resolve the situation, but may not be aware of what is happening.

Follow the Creating Disney Magic Podcast on Facebook.

Leading a Discouraged Team (Podcast)

Tuesday, May 17, 2016
posted by Jody Maberry 3:15 AM

Lee Cockerell Creating Disney MagicIn this episode of Creating Disney Magic Lee answers a listener question about leading a discouraged team.

If you take on a leadership role with a team that has had a tough time with the previous leader or feel discouraged, you have to be deliberate about how you leadership tenure begins.

Spend time listening. Spend time with each member of your team. Discover what the problems are, what has discouraged the team,

People are not going to support you unless they trust you. Be careful of how you react to what people tell you and what you see.

Don’t make big decisions quickly. Spend 30 days discovering the problems and how your team is feeling. After 30 days you can begin implementing changes based on the information you received from your team.

Always keep communicating. Keep listening. Keep giving feedback.

To keep up to date on the Time Management Magic Course click here.

Leading People Older Than You (Podcast)

Tuesday, May 10, 2016
posted by Jody Maberry 1:15 AM

Lee Cockerell Creating Disney MagicIt is not uncommon for someone to leading people who are older than they are.

This situation can cause pushback; people may feel the boss selected the wrong person, you could now be supervising someone who didn’t get the job, or people are skeptical about your age.

Address the situation early and directly. Be open and available to answer questions. Help people understand performance is what matters. Always be willing to tell people the truth. Make sure you clarify your expectations.

You can follow Creating Disney Magic on Facebook.

You can get a free month of Thrive 15 by using the code Magic.

Onstage Service vs. Backstage Service (Podcast)

Tuesday, May 3, 2016
posted by Jody Maberry 3:15 AM

Lee Cockerell Creating Disney MagicAt your organization, you are putting on a show every day. Every great show has two performances going on simultaneously; onstage and backstage.

Consider seeing a play at the theater. The onstage show is obvious. You watch the actors, see the props, and hear the music. Backstage, though, there is a crew working just as hard to make sure everything goes right with the performance. You may not directly witness the backstage performance, but it is just as crucial to putting on an excellent show.

If backstage performers don’t put on a great show, onstage performers can not put on a great show.

The same is true with your organization.

Join us on the Creating Disney Magic Podcast Facebook page.

Find out more about the Time Management Magic Course here.