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Archive for March, 2016

Improving Customer Service (Podcast)

Tuesday, March 29, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicThe three legs of a successful business are;

  1. Taking Care of the Customer
  2. Taking Care of the Employees
  3. Taking Care of the Profit

In this episode of Creating Disney Magic, Lee Cockerell explains what you can do to create a culture of customer service when your organization currently does not focus on the customer.

Remember, employees are the company. Customers will view your company based on the experience they have with employees.

You can connect with Lee on Twitter – @LeeCockerell

You can connect with Jody on Twitter – @jodymaberry

And you can connect with Lee and Jody on the Creating Disney Magic Facebook Page.

 

 

The Difference Between Training and Development (Podcast)

Tuesday, March 22, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicMany organizations lump training and development into one category.

You need to understand the difference and the impact each will have on your organization.

Training is basic and unemotional. Development is emotional and helps people correct their mistakes or move from good to great.

You can follow along with Creating Disney Magic podcast on Facebook.

Is there a question you would like to ask on the show? Reach out and let us know and your question could be featured on an episode of Creating Disney Magic.

 

Can a Leader Be Too Nice? (Podcast)

Tuesday, March 15, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicToo many people feel you have to be a fear motivated boss, but it is not true. No one wants to work with that kind of boss.

But is it possible to be too nice?

The main job of a leader is to focus on performance.

At Disney, Lee Cockerell had a reputation for being nice and respectful, but he got results and so did the people who worked for him.

Be professional, treat people respectfully and focus on performance and people will appreciate you.

You can find out more the Lee’s Time Management Magic Course here.

Follow the Creating Disney Magic Podcast on Facebook.

Anxiety Update (Podcast)

Tuesday, March 8, 2016
posted by Jody Maberry 1:15 AM


Lee Cockerell Creating Disney MagicIn January, Lee explained that he was dealing with anxiety. Now, Lee gives an update on how he is feeling.

In this episode of Creating Disney Magic, Lee gives an update on his anxiety. Lee shares what he has done over the past two months to help improve.

If you did not hear the original episode about Lee’s struggle with anxiety, you can listen to it here.

One app Lee has used to deal with anxiety isĀ Headspace.

Lee credits systems and time management as keeping him on track while he dealt with anxiety.

If you are interested in learning more about Lee’s upcoming Time Management Magic Course, you can get updates here.

Lee Cockerell appears as a guest on the Jody Maberry Show.

Working with Difficult Coworkers (Podcast)

Tuesday, March 1, 2016
posted by Jody Maberry 3:15 AM


Lee Cockerell Creating Disney MagicAll of us will work with a difficult coworker at some point in our career.

Communication and patience are the best options when working with a difficult coworker. You can create an environment to communicate with the coworker about your working relationship. Communication can possibly help you create a better working environment. If not, you need patience until the situation changes. Or, you can get yourself out of the situation.

Do you have a question you would like answered on Creating Disney Magic? Reach out on our Facebook page.