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Archive for February, 2015

How to Give a Great Presentation (Podcast)

Tuesday, February 24, 2015
posted by Jody Maberry 3:15 AM


Creating Disney MagicLee Cockerell tells the story about growing from a shy young man who dropped out of speech class in college to becoming a keynote speaker. He also offers tips on how you can give great presentations.

Lee also gives advice on getting the job you want by doing the best you possibly can at the job you have now.

Creating a Disney Culture in Paris (Podcast)

Tuesday, February 17, 2015
posted by Jody Maberry 3:15 AM


Creating Disney MagicWhen Lee Cockerell took a job with Disney he moved to Paris and hired 200 managers for a new resort. In this episode Lee explains how he created a Disney culture in Paris, where Disney did not have a presence.

Lee also offers advice on how to gain trust from your team.

Customer Service as a Competitive Advantage (Podcast)

Tuesday, February 10, 2015
posted by Jody Maberry 3:15 AM


Creating Disney MagicIf your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart.

Excellent customer service can be the best competitive advantage.

Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return.

You are Putting on a Show Every Day (Podcast)

Tuesday, February 3, 2015
posted by Jody Maberry 3:15 AM


Creating Disney MagicWhen the doors open at your business, it is as if the curtain opens for a show.

To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer.

Lee explains how to adopt the concept of putting on a show in your organization.