Archive for April, 2012
Remember that commitment is a state of mind. Loyalty is what people do. Commitment is how they feel. You can see what people do. You can not see how they feel.
Hello everyone….I hope you had a great weekend. Today’s Lesson in leadership points out how little things matter.
Good morning everyone
Yesterday was the 20th anniversary of the opening of Disneyland Paris. It was the longest day of my life. I worked a full 24 hours that day.
Preoccupation is defined as “being engaged in irrelevant thought.” this is best done when you are alone.
I am in need of some good and bad service stories for my next book, THE CUSTOMER RULES.
My week started off really great yesterday. I spoke to a couple of thousand volunteers at Church On The Move in Tulsa, Oklahoma.