Archive for January, 2012
Good morning everyone
How well do you really know your team members? I mean really! Get to Know Your Team Members Well!
I am going to be involved with Ken Blanchard on his upcoming Livecast on January 25. Over 5000 people have registered for the Livecast so far.
Can someone tell me what is wrong with being in the 1%? What is wrong with ending up in the 1%? Most people want to be rich.
Think before you speak. There is a best way to deliver tough messages and it is your responsibility if you want to be considered a responsible person…Lee
The problem with being number one is that you begin to think you know everything and that is the beginning of the end.
Good day everyone….Below is a listing of jobs for Disney in China, jobs in Dubai and an announcement about a LiveCast I will participate in later this month with Ken Blanchard.
Practice and Pick Great People
It is not that hard to manage and lead your team through a crisis if you prepare properly.
Someone asked me this week how I handled different crises while I was at Walt Disney World.
The one really big learning I had in the last few years is that you cannot create a book of instructions on how to deal with a crisis. I have learned that you put a bunch of smart experts in a room and in the field, and you let them use their expertise, common sense, and judgment . . . they will figure out as a team the right solution every single time. No book can hold the answer to issues that are happening on a moment’s notice. Even if the answer were in a book, I am sure that the book would be so thick you could not quickly find the answer.
During Hurricane Charley back in 2004, someone asked me: how do you run the Emergency Operations Command Center? I told him that what you do is listen to the experts-and for the most part-you listen to them and do what they tell you. When you are not sure, you get the whole group around the table and quickly bounce the issue off of them. The answers come quickly, and all different points of view are surfaced that no one individual could ever come up with. When you have all of the different points of view in front of you, making a good decision is a lot easier. The other thing that made it easier to deal with the different crises which I experienced from 9/11 to several hurricanes was that we had conducted many simulations through the years. The saying, “Practice makes perfect,” really is true.
Practice and then pick competent people, trust their judgment and common sense, and then you will get a score of between 9.5 and 10.0, which is usually high enough to win a gold medal . . . and you never win a gold medal by looking up the answers in a book. You win because you have experience . . . because you have trained, and trained, and trained . . . because you have the common sense and judgment to know what is right and what is wrong . . . and because There Is No Book when you are in the middle of the race! . . . Lee
The hard part of leadership is that you have to do it everyday.