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Archive for November, 2009

"We See It On The Wall"

Monday, November 30, 2009
posted by Lee 9:07 AM

We See It on the Wall


I must admit that I love a great quote.  A great quote is a great sound bite.  If you can come up with a good sound bite, you can make an important point with those you are communicating with.  If you have a great sound bite, your message will be remembered . . . and your chances of getting through to those you are communicating with increases dramatically.


A few years ago I was having one of my Performance Excellence meetings with a group of Front-Line Cast Members at Walt Disney World, and one of those great quotes came forth.


We were talking about how important our Four Guest Expectations, our Four Cast Expectations, our Vision Statement, our Purpose and Role, and our Guest Experience Cycle are for reminding us all of what we, as individuals, have to do to create a memorable vacation for our Guests.


While most of the attendees were positive about the leadership in their area even though they all had suggestions on how we, as Leaders, could be more inclusive and more effective, one Cast Member said, “In our area, we see it on the wall, but they don’t do it.”


What she was saying was that we see all of these posters on the wall, but our Leaders don’t always walk the talk.


There is a big difference between what we say and what we do . . . and this is an excellent reminder to all of us that they are always watching everything we do . . . and everything that we say . . . and judging us.

  Being a good manager is one thing, being a great Leader is a far different thing.


It is never too late to become better in anything.  It is never too late to be a better Leader . . . it is never too late to improve your health . . . it is never too late to do almost anything in life if you will just own it and get to work using all of the wonderful resources we have at Disney, including Training and other resources that can move you from good to great.


Your fellow Cast Members deserve to “see it on the wall” and see it in action from their Leaders. Remember that they are always watching.


Even Cast Members who you might evaluate as not great should be receiving great leadership from you. Some Cast Members have a negative attitude no doubt.  Sometimes we ignore these Cast Members because they seem to be uninterested and difficult.  Make sure that you don’t mix up their attitude and their performance.


Sometimes Cast Members complain a lot about their schedule and many other things, but they perform their Role in the Show very well.


Perhaps if you start to pay attention to them and compliment them for their excellent performance that they eventually will show an improved attitude and become more positive.

Ignoring them will only make their attitude worse. Positive reinforcement, with large doses of recognition and appreciation, might be just what they need to turn their attitude around.  Something probably happened in their lives that caused them to have a negative attitude, and you might be just the Leader to turn it around.  Building up a person’s self-esteem and self-confidence are usually the answers to many problems with people.  Try it so we “see it on the wall” and feel it in our hearts and minds.

Remember, “Everyone has a problem you don’t know about.”


We only have a limited time on this earth to make a difference—so get busy today!   . . . Lee

Time Out Is Vital For Creating Excellent Behavior

Friday, November 27, 2009
posted by Lee 6:02 PM

 If you have children or team memebers whom display bad behaviors it is because you like this attitude.

Be Thankful For The Right People And Tell Them

Thursday, November 26, 2009
posted by Lee 10:07 AM

 A special message for being “Thankful”!!

You have probably seen this before but it is a good reminder today.

I AmThankful that I am not…

Wednesday, November 25, 2009
posted by Lee 7:29 PM
The 3rd grader was asked what he was most thankful for on Thanksgiving.

Turkey Leadership

Sunday, November 22, 2009
posted by Lee 9:57 AM


Turkey Leadership may be the most important document you read this year. It may save your home and your life.


Teens and Sex…Don't be late of this discussion!

Thursday, November 19, 2009
posted by Lee 9:49 AM

Being a parent is the most important leadership position in the world.

A Few Things To Think About

Wednesday, November 18, 2009
posted by Lee 3:34 PM

Here are a few things you should be thinking about this week 

And They Recommended My Book

Monday, November 16, 2009
posted by Lee 10:43 AM

Many  of you have asked about my book being avaiable as an audio. 

Go to

and you can order an Audio CD, an Audio Download or Download on Kindle

It is a 7 hour CD that took me 28 hours to record….Lee


My Public Lee-dership Seminar on Dec 2. Sign up now!

Thursday, November 12, 2009
posted by Lee 1:21 PM
 Hello Everyone…
I am presenting a leadership seminar for the Winter Park Chamber of Commerce on December at the Orlando Science Center.

Unwritten Rules Are Back Again and That Is Good

Wednesday, November 11, 2009
posted by Lee 4:23 PM

Bill Swanson, CEO of Raytheon, was at Epcot recently, to perform the ribbon cutting for the newest Innoventions attraction, The Sum of All Thrills. Below is his list of 33 unwritten rules of management.