No matter how you plan your day you have to know you will get interrupted.
If you struggle with not getting enough done because you get interrupted, look at your schedule and consider if you are doing work you should not be doing. Also, consider if you are overplanning.
Time Management is the key to getting work done, even when you struggle with interruptions.
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Everybody is different, so how do you motivate employees? You have to get to know the people you work with and learn how to motivate them individually. Your job as a leader is to build self-confidence in other people.
In this episode of Creating Disney Magic, Lee explores ways to motivate high performers, mid-performers, and low performers.
There are two ways to get better in life; look back and fix the things you didn’t do well yesterday and look forward and consider what could happen if you don’t do things in the future.
Take a few minutes each morning and reflect on the past and anticipate the future to make today better than yesterday.
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In this episode of Creating Disney Magic, Lee Cockerell talks about his recent battle with Anxiety.
After years of pushing himself for success and holding back his feelings about stress, Lee is now dealing with Anxiety. Lee discusses his experience and offers suggestions on how others can deal with the problem.
Brainstorming is a good way to solve a problem, but how do you brainstorm effectively?
In this episode of Creating Disney Magic, Lee Cockerell examines how to use brainstorming to solve a problem. Lee explains how to decide who to invite to a brainstorming session and what the dialog should be. Make sure everyone understand all ideas are good ideas. What may seem like a silly idea today could be just the answer you are looking for in three weeks. If you are the boss, speak last. When a boss speaks first, it could change the input offered by the rest of the team.
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You can find out more about Lee’s Time Managment Magic Course here.
Lee Cockerell is considered an expert in customer service. His second book, The Customer Rules, is often used as an example of how to deliver excellent customer service. With that, you may be surprised to learn that Lee does not believe the customer comes first.
Leadership comes first.
An organization must put leadership first to create an environment where people want to work. When you create the right culture, employees will take care of the customer.
If you invest in leadership, and leaders take care of employees, you will see results.
Marriott and Starwood have merged to create the largest hotel chain in the world.
In this episode of Creating Disney Magic, Lee Cockerell explains what it takes to manage a successful merge.
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In this episode of Creating Disney Magic, Lee Cockerell examines what it takes to become an expert.
The elements of becoming an expert are; reading, experience, ask questions, and listen more than you talk
The biggest key to becoming an expert is to decide you want to be an expert.
Once you become an expert, start teaching others. Teaching will take you to a new level of Expert.
Here are the books mentioned in this podcast:
The Effective Executive by Peter Drucker
The One Minute Manager by Ken Blanchard
The Seven Habits of Highly Effective People by Stephen Covey
Service America by Dr. Karl Albrecht
Winning by Jack Welch
Die Empty by Todd Henry
Creating Magic by Lee Cockerell
Appreciation, recognition, and encouragement are the best gift you can give to anyone, whether it is in your personal or professional life.
Don’t underestimate the impact you have on other people.
This week, pick someone in your life and send them a note. Let them know how much you appreciate them, or thank them for something they have done.
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