Lee Cockerell offers advice on how to get the most out of any training, conference, or class you attend. It begins by sitting in the front row.
Lee offers insight to how Disney determines how price their products. It is all about value, not price.
Lee Cockerell also explains how companies give employees free fuel by recognizing them by name.
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Lee Cockerell explains how you can identify what processes and policies are causing trouble for your organization.
Lee also reminds us, nothing is the way it is, it is the way you let it be.
Lee also gives advice on getting the job you want by doing the best you possibly can at the job you have now.
When Lee Cockerell took a job with Disney he moved to Paris and hired 200 managers for a new resort. In this episode Lee explains how he created a Disney culture in Paris, where Disney did not have a presence.
Lee also offers advice on how to gain trust from your team.
If your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart.
Excellent customer service can be the best competitive advantage.
Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return.
To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer.
Lee explains how to adopt the concept of putting on a show in your organization.
Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.
For more insight to customer service, see Lee’s book The Customer Rules.
Lee Cockerell explains how you can help others live up to their potential.
Lee also discusses how knowing the rules can help everyone win.