Happy Labor Day Everyone

I think you might enjoy the review of my book from Dr Jaap van Ede,
(business-)journalism and research on business improvement methods,
founder & editor-in-chief of the independent knowledge platforms
procesverbeteren.nl (Dutch) and business-improvement.eu (English),
with information about Lean, Six Sigma, TOC, QRM, TPM and much more !

Lee Cockerell Book Review…Click on link below:

http://www.business-improvement.eu/lead_change/creating_magic_eng.php

Technology will change and change fast but your responsibilities as a leader to train, develop and care for your associates will not change….Don’t get so in love with your IPad and other devices that you forget to CARE….Lee

A lesson in leadership that I sent to the Disney Cast Members a few years ago. It is still relevant.

  As you know, if you live in Orlando,

Being preoccupied is one of the biggest time wasters there is.  Learning to pay attention can bring you many valuable things that you are currently missing out on.

Recall the phrase “out of sight, out of mind?” What do people remember about you after an interaction?

When people come to see you with an issue, try to keep from speaking and just listen to them.

I read something the other day that said:  “Encourage Your Kid’s Habit.”

One thing I believe more than anything is that most people underestimate the difference they can make in another person’s life.

The following letter from a few years ago demonstrates how important kindness is. Are the employees in your organization delivering this kind of kindness and service?