Maintaining high standards can be a challenge in any setting. It becomes even more difficult when you have a large company, are dispersed geographically, or work with franchisees or independent distributors. In this episode of Creating Disney Magic, Lee Cockerell explains how you can maintain high standards in these situations.
Lee also reminds us that average is a dangerous place to be for companies and individuals.
Recently, Disney changed a policy and began to allow facial hair. Through guest surveys and rigorous examination, Disney realized an old policy had become a tradition. Facial hair on cast members did not tarnish to Disney image, or change the positive feelings guests have for cast members.
Traditions can get in the way in families, business, and your personal life.
In business, some policies are still in place only because they are already in place. They no longer serve the customer or add value to the business operation.
When was the last time you examined the behaviors in your organization to determine what you want to allow and what you want to change? Do you have policies that don’t allow you to serve your customers? Do you have behaviors that are not fair to all your employees? What traditions do you need to let go?
If you have ever been to Disney World and made a retail purchase, you probably noticed how well the cashier treated you. Rather than going through the motion, a cast member working in retail engages customers and adds to the overall Disney experience.
This week on Creating Disney Magic, Lee answers a listener question about how Disney achieves such a high level of excellence in retail sales.
The key to success in any organization is for everyone to know their role in the show. You get there by hiring, training, and rehearsal. Most organizations do not have standards or a script and retail employees do not understand how they should act.
If you have a question you would like Lee to answer on the podcast, you can submit it here.
Referenced in this episode is Jeff Noel’s appearance on the Jody Maberry Show.
Click HERE to get your name on the list to find out more about Lee’s Time Management Magic course.
In this episode of Creating Disney Magic, Lee Cockerell shares about his relationship with Al Weiss, who was Lee’s direct supervisor at Disney World. The great relationship Lee had with Al allowed them to partner together to become more effective in getting work done.
Lee shares examples of how you can partner with your boss to make sure you are effective and getting the right work done.
The key to partnering with your boss is to be a great performer who gets things done. Then you can begin to build a better relationship with your supervisor.
In this episode of Creating Disney Magic, Lee Cockerell shares how a relationship Lee built at Marriott led to an eventual job offer at Disney.
Relationships and connections you make early in your career can have an impact on your career years down the line. Don’t be afraid to meet people, no matter your job or level in the organization. Introduce yourself to executives and managers.
Be the best performer you can possibly be at your job. Great performance will always win out, but people also need to know you.
Click HERE to get on the list to find out more about the Time Management Magic Course.
Lately, it seems we hear about a new tragedy every day. Even Disney World, the happiest place on earth, is not immune from tragedy.
In this episode of Creating Disney Magic, Lee Cockerell talks about how to deal with tragedy and how to move on once it has happened.
If a tragedy happens at your organization, tell the truth. Don’t try to cover anything up. People can forgive you if you tell the truth about what happened.
You can now listen to the Creating Disney Magic podcast over your phone. Just call 701-719-9888 and you can hear the most recent episode of Creating Disney Magic.
Do you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning?
Showing up every day to a job you don’t enjoy and where you are not appreciated can be tough.
If you want to have a great life, you will have to take a risk. Most satisfaction in life comes on the edge.
Still keep doing a good job at your current job while you look for a new job.
If you stay at a job hoping things will change, you will be disappointed.
In this episode, we reference when Lee was a guest on Starve the Doubts. You can hear that episode here.
We have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when we get service so good we want to share the experience with others.
In this episode of Creating Disney Magic, we share examples of great customers service. Watching for examples of great service will help you understand how you can provide even better service to your customers.
In this episode, we reference an episode of The Jody Maberry Show about creating a great voicemail greeting. You can hear that episode here.
Lee Cockerell’s Time Management Magic Course will be available on September 13. You can get updates here.
Employees have personal issues. Sometimes those issues will require time away from work and with that, a transition back to work.
In this episode, Lee Cockerell discusses how to handle employee’s personal issue. He begins by explaining how to work with an employee who is returning from time away from work due to anxiety. Lee also examines the importance of a proper rhythm with work and personal life.
You do not have balance in your life unless everyone who is important to you is happy.
Click here to get on the list to find out more about Lee’s upcoming Time Management Magic Course.
If you have a student in your life, this episode of Creating Disney Magic will provide insight to help them interview and prepare for their first job. Lee offers ideas to prepare for an interview, how to conduct yourself during an interview and focusing on the basics to stand out from other interview candidates.
Lee also discusses ways teachers can create magic in the classroom.
If you are a teacher, you will want to check out the book Creating Classroom Magic by Shauna Pollock.