To create a magical experience for your customer, you need to identify and remove any hassle the customer may encounter.
In this episode of Creating Disney Magic, we examine how you identify what is getting in the way of your customer having a better experience.
First, look at customer complaints and look for trends.
Next, ask your customers directly. Offer them something in return to sit down with you and answer questions for an hour. Find out what you do well and how you can do better.
Finally, sit down with your employees. Ask what you do well, how you can do better, and what rules and procedures they don’t like.
With those three steps, you can find the areas creating the most hassle for your customers. Now work on a new system, guideline, or procedure to remove the hassle from the customer experience.
During the episode, I explain some innovating ways we have removed customer hassles.
My Time Management Magic Course is now available. You can find it here.
Is it possible to initiate change if you are not in a leadership position?
Some organizations are reluctant to change. Sometimes a boss can think they know everything.
All you can do is to finesse in a change. Ask your supervisor if they are interested in hearing your ideas and input about your job. Be clear that when you bring an idea forward, you are willing to work it yourself and not put more work on your supervisor.
Understand, you may not be able to have any impact on change in the organization. If that is the case, don’t be willing to stay in that environment too long if it frustrates you.
Referenced in this episode is the book Winning by Jack Welch.
The Time Management Magic Course is now available. You can find it here.
What is the best excuse you have heard from an employee?
Send in your excuses and we will use some of them on an episode of Creating Disney Magic. The top 5 excuses will receive an autographed copy of one of my books.
The Time Management Magic Online Course is now available.
Based on the book, Time Management Magic, this course goes deeper into the content and concepts behind the book. The book introduced you to the idea of Time Management Magic, the course will walk you through every step of implementing this system into your life.
The course includes a workbook to guide you through the course material and discover the most important things in your life, set goals, work towards priorities, and have a better life.
You can enroll in the Time Management Magic Course HERE.
If you are business and would like to offer this course to your entire team, reach out and ask about special pricing for organizations.
This material in this course is the same material I taught to leaders at Walt Disney World, at the Disney Institute, and to organizations around the world.
This course is not just a how-to on using a Day-Planner. This is a system to uncover your responsibilities, discover your top priorities, and use your time to get the things done that really matter.
CLICK HERE to enroll in the Time Management Magic course.
Today, many people are skeptical of leadership. How can you overcome this?
People will remain skeptical until you build trust. You have to show you are credible, reliable, do what you say you are going to do, keep your promises. That is how you build trust and begin to create an environment where people are not skeptical of leadership.
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Is there an “It” factor? Do some leaders just get it?
Yes, some leaders have it and some don’t. But it is possible for you to learn it, enhance it, build it. You have to understand your impact on the people around you and consider leaving a legacy before you can get the It factor.
If you focus on it, you will eventually get it.
In this episode, Lee discusses communication with vendors. A key to working with vendors is to get as much information as you can and be prepared. With more knowledge, you will understand if you are getting treated fairly.
Use your judgment on how much information you should share. You have to give enough information to allow them to help you solve your problem.
When working with vendors you have to be clear about what you want.
Does it ever make sense to take a voluntary demotion?
At one point in Lee’s career, he took a voluntary demotion when he was passed over for a promotion. In this episode of Creating Disney Magic, Lee explains the situation that led to the voluntary and why it was good for his career.
Get Lee’s newest book, Career Magic, HERE.
If you want to be one of the first to know when the Time Management Magic Course is ready, get on the list HERE.
During the holidays, gift giving can be awkward. Should you give a gift to your supervisor? As a supervisor, should you accept gifts from employees?
During this episode of Creating Disney Magic, Lee examines gift giving in the workplace. We also discuss what to do with gifts from vendors.
You need to understand what do to about gifts before it happens so you know the proper way to handle it.
Recently, a listener to Creating Disney Magic wrote in and said that it seems that Lee makes negative comments about introverts.
In this episode, Lee addresses the listener complaint, but he also examines introverts. Lee himself is an introvert.
The key in business is to get people in a role that best fits them. Perhaps an introvert would not enjoy customer facing jobs as much as they would enjoy a role backstage. If someone likes the work they are doing they will do a great job.
If you work with people as individuals, you will understand how people get energy and work best, whether they are an introvert or extrovert.
The Time Management Magic Course is almost ready. To be one of the first to find out when the course is available you can add your name to the list HERE.
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Everyone organization will experience change. Change is healthy.
The problem is people want everything to be the same, but they also want change. So change, even if it is good, can be disruptive. You have to manage change with customers but also within the organization.
Change should be a part of the culture of your organization. If your organization does not have a culture of change, you will face resistance when it happens.
Be one of the first to find out when the Time Management Magic course is available. Get on the list HERE.
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