Here are some of my thoughts on how to handle difficult times.

Below is a link to an interview I just did with StellaServices.com. It is about how to make customers happy…Lee

Yesterday is gone and today will be gone in a few hours.

New Blog Post

Hi Everyone….Here is a link to an interview I did with Bloomberg Radio News on my new book, THE CUSTOMER RULES.

New Blog Post….Hi Everyone. Below is an interview I did while in London to promote my new book, The Customer Rules.

New Blog Post

Ten years from now will someone write to you or call you to thank you for the difference you made in their life when they reported to you?

Hi Everyone

I have been a bit out of pocket with a trip to the UK to do a book promotion tour on my new book, The Customer Rules.

Hello Everyone

Last week I had the privilege to speak to the students,  facility and staff at Suffolk County Community College on Long Island.

Hi Everyone

I have been missing in action because I have been living on airplanes.

First Thing I want you to Know:

• I’d like to recommend a great workshop which is on March 21 and 22, 2013 in beautiful and warm Florida.